Shipping policy
🚚 Sera ya Usafirishaji
1. Muda wa Kushughulikia Oda
Oda zote hushughulikiwa ndani ya siku 1–3 za kazi baada ya malipo kuthibitishwa.
Wakati wa msongamano mkubwa wa oda, kushughulikia kunaweza kuchukua hadi siku 5 za kazi.
Baada ya oda yako kushughulikiwa, hupelekwa kwa msambazaji wetu kwa ajili ya usafirishaji.
2. Muda wa Usafirishaji
Muda wa usafirishaji unategemea eneo lako na njia ya usafirishaji inayotumika na wasambazaji wetu.
- Muda wa makadirio ya kufika: siku 10–25 za kazi
- Wakati mwingine, inaweza kuchukua hadi siku 30 za kazi kutokana na forodha, sikukuu, au ucheleweshaji wa usafirishaji.
Tafadhali kumbuka kuwa muda huu ni wa makadirio tu na hauhakikishi tarehe halisi ya kufika kwa bidhaa.
3. Njia za Usafirishaji
Tunafanya kazi na wasambazaji wa kimataifa wanaotumia huduma za usafirishaji kama vile:
- AliExpress Standard Shipping
- Cainiao Shipping
- Huduma nyingine za kimataifa kulingana na upatikanaji wa bidhaa
4. Gharama za Usafirishaji
- Bidhaa nyingi zinakuja na usafirishaji wa bure
- Ikiwa kuna gharama za usafirishaji, zitaonyeshwa wazi wakati wa kulipa
5. Ufuatiliaji wa Oda
Baada ya oda yako kusafirishwa, utapokea namba ya kufuatilia (tracking number) kupitia barua pepe.
Mabadiliko ya ufuatiliaji yanaweza kuchukua siku 3–7 kuonekana baada ya usafirishaji.
6. Ucheleweshaji na Forodha
Wakati mwingine ucheleweshaji unaweza kutokea kutokana na:
- Uchakataji wa forodha
- Ucheleweshaji wa huduma za posta za ndani
- Msongamano wa oda au sikukuu
Hatuwajibiki kwa ucheleweshaji unaosababishwa na forodha au huduma za posta, lakini tutakusaidia kufuatilia oda yako.
7. Oda Zilizopotea au Zisizofika
Ikiwa oda yako haijafika ndani ya siku 35 za kazi, tafadhali wasiliana nasi.
Tutafanya:
- Uchunguzi na msambazaji na kampuni ya usafirishaji
- Kutoa mbadala au kurejesha pesa ikiwa itathibitishwa kupotea
8. Anwani Isiyo Sahihi
Tafadhali hakikisha anwani yako ya usafirishaji ni sahihi wakati wa kufanya malipo.
Hatuwajibiki kwa bidhaa zitakazotumwa kwa anwani zisizo sahihi zilizotolewa na mteja.
9. Wasiliana Nasi
Ikiwa una maswali yoyote kuhusu usafirishaji, tafadhali wasiliana na timu yetu ya huduma kwa wateja:
📧 [azaliamwinuka8@gmail.com]
IN ENLGISH
🚚 Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high demand periods, processing may take up to 5 business days.
Once your order is processed, it is forwarded to our supplier for shipping.
2. Shipping Time
Shipping time depends on your location and the shipping method used by our suppliers.
- Estimated delivery time: 10–25 business days
- In some cases, delivery may take up to 30 business days due to customs, holidays, or courier delays.
Please note that delivery times are estimates only and not guaranteed exact dates.
3. Shipping Methods
We work with reliable international suppliers who use trusted carriers such as:
- AliExpress Standard Shipping
- Cainiao Shipping
- Other international courier services depending on product availability
4. Shipping Costs
- Most products include free shipping
- If shipping fees apply, they will be clearly shown at checkout
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 3–7 days to appear after shipping.
6. Delays & Customs
Occasionally, delays may occur due to:
- Customs clearance
- Local postal service delays
- High order volumes or holidays
We are not responsible for delays caused by customs or postal services, but we will always assist you in tracking your order.
7. Lost or Missing Orders
If your order has not arrived within 35 business days, please contact us.
We will:
- Investigate with the supplier and shipping carrier
- Offer a replacement or refund if confirmed lost
8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions about shipping, please contact our support team:
📧 [azaliamwinuka8@gmail.com]